Terms of Service
Please read these Terms of Service carefully before using our website or engaging our services. By accessing our website or hiring us, you agree to be bound by these terms.
1. Agreement to Terms
These Terms of Service ("Terms") govern your use of the Voyagen Solutions website located at https://voyagensolutions.comand the professional services we provide ("Services"). By accessing our website or engaging our Services, you agree to be legally bound by these Terms.
If you do not agree with any part of these Terms, please discontinue use of our website and do not engage our Services. These Terms apply to all visitors, clients, and users.
2. Our Services
Voyagen Solutions provides the following professional services:
- Mobile application development (Flutter, React Native, iOS, Android)
- Web application and website development (Next.js, React, Node.js)
- UI/UX design and prototyping
- Backend development and API integration
- Cloud infrastructure setup and DevOps
- Ongoing maintenance, support, and feature development
The specific scope, deliverables, timeline, and cost of any engagement are defined in a written Project Agreement or Statement of Work agreed upon by both parties prior to commencement of work.
3. Client Responsibilities
As a client engaging our Services, you agree to:
- Provide Accurate Information: Supply complete, accurate, and up-to-date information required for us to deliver the Services.
- Timely Feedback: Provide feedback, approvals, and required materials within the timeframes agreed upon. Delays on your end may affect project timelines and are not our responsibility.
- Legal Content: Ensure that any content, trademarks, images, or other materials you provide do not infringe upon the rights of any third party.
- Designate a Contact: Appoint a primary point of contact with authority to make decisions regarding the project.
- Payment Obligations: Pay all invoices in accordance with the agreed payment schedule.
4. Payment Terms
4.1 Payment Schedule
Unless otherwise agreed in writing, payment for fixed-price projects follows a milestone-based schedule:
- 30% upon project commencement
- 30% upon completion and approval of design phase
- 30% upon completion of development
- 10% upon final delivery and launch
4.2 Invoicing & Late Payments
Invoices are due within 14 days of issuance. Late payments may incur a late fee of 1.5% per month on the outstanding balance. We reserve the right to pause work on a project if payment is overdue by more than 14 days, without liability for resulting delays.
4.3 Change Orders
Any work outside the agreed scope will be estimated, quoted, and must be approved in writing by the client before work commences. Change orders are billed at our standard hourly rate unless a fixed price is separately agreed.
4.4 Refunds
Payments made for completed milestones are non-refundable. If a project is cancelled, the client will pay for all work completed up to the cancellation date and will receive all completed deliverables. Unused funds from advance payments will be refunded within 30 days.
5. Intellectual Property & Ownership
5.1 Client Ownership
Upon receipt of full and final payment, Voyagen Solutionsassigns to the client full ownership of all custom code, designs, and deliverables created specifically for the client under the project ("Client Work"). This includes source code, design files, and documentation.
5.2 Pre-existing Materials
We retain ownership of all pre-existing intellectual property, including but not limited to: internal tools, frameworks, libraries, boilerplate code, and development methodologies created prior to or outside of the project ("Background IP"). Where Background IP is incorporated into Client Work, we grant the client a perpetual, non-exclusive license to use it as part of the delivered product.
5.3 Portfolio Rights
Unless otherwise agreed in writing, we reserve the right to display the completed project in our portfolio and use it for promotional purposes. If confidentiality is required, please notify us in writing and we will honor your request.
6. Confidentiality
Both parties agree to keep confidential all non-public, proprietary, or sensitive information disclosed during the course of the engagement ("Confidential Information"). This includes but is not limited to: business plans, technical specifications, source code, financial data, and client or user data.
Confidential Information shall not be disclosed to third parties without prior written consent, and shall be used solely for the purposes of delivering the agreed Services. This obligation survives termination of the engagement for a period of 3 years.
Upon request, we are happy to sign a separate Non-Disclosure Agreement (NDA) before the project commences, including a Mutual NDA for engagements where both parties share sensitive information.
7. Revisions & Acceptance
7.1 Revision Policy
Each project phase includes a reasonable number of revisions as specified in the Project Agreement. Revisions are defined as modifications to existing agreed-upon designs or functionality. New features or significant changes to scope are treated as change orders and billed separately.
7.2 Acceptance of Deliverables
Upon delivery of each milestone, the client has 7 business days to review and provide written feedback or approval. If no feedback is received within this period, the deliverable is considered accepted. Accepted deliverables that are subsequently changed will be treated as a new scope of work.
8. Post-Launch Support & Warranty
All projects include a 30-day warranty period following the final delivery date, during which we will fix any bugs or defects that are attributable to our work at no additional charge.
The warranty does not cover:
- Issues caused by modifications made by the client or third parties after delivery
- Issues arising from third-party services, APIs, or platforms beyond our control
- New features or functionality not included in the original scope
- Changes in operating systems, app store requirements, or browser standards after delivery
After the warranty period, ongoing support and maintenance are available under a separate maintenance agreement at our standard rates.
9. Termination
9.1 Termination by Client
The client may terminate the engagement at any time with written notice. Upon termination, the client shall pay for all work completed to date. All completed deliverables will be provided to the client upon receipt of final payment.
9.2 Termination by Voyagen Solutions
We reserve the right to terminate an engagement with 14 days written notice if:
- Payment is overdue by more than 30 days
- The client acts in bad faith or makes the working relationship unreasonably difficult
- The project requires us to engage in activities that are illegal or unethical
In such cases, payment for all completed work remains due and payable immediately.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Voyagen Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, loss of business, or business interruption.
Our total cumulative liability to you for any claim arising out of or related to these Terms or our Services shall not exceed the total amount paid by you to us in the three (3) months preceding the claim.
These limitations apply regardless of the legal theory under which such damages are sought, even if Voyagen Solutions has been advised of the possibility of such damages.
11. Warranties & Disclaimers
We represent and warrant that our Services will be performed in a professional and workmanlike manner consistent with industry standards. We do not warrant that our deliverables will be error-free or that third-party services integrated into your project will operate without interruption.
Our website and any general information provided on it are offered "as is" without any warranty of any kind. We make no representations regarding the accuracy, completeness, or suitability of information on our website for any particular purpose.
12. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with generally accepted principles of international commercial law. In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation.
If a dispute cannot be resolved through negotiation within 30 days, either party may pursue binding arbitration. Any legal proceedings shall be conducted in English.
13. Website Use & Acceptable Use
When using our website, you agree not to:
- Use the website for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorized access to any part of our website or systems
- Transmit any harmful, offensive, or disruptive content
- Scrape, copy, or reproduce content from our website without written permission
- Misrepresent your identity or affiliation when contacting us
We reserve the right to block access to our website to any user who violates these conditions.
14. Changes to These Terms
We reserve the right to update these Terms of Service at any time. When changes are made, we will update the "Last Updated" date at the top of this page. Continued use of our website or Services after any changes constitutes your acceptance of the updated Terms.
For significant changes affecting ongoing client engagements, we will provide notice via email.
15. Contact Us
If you have questions or concerns about these Terms of Service, please contact us: